top of page

Improving Sensor Connection, with user feedback

Problem

​​

A study with representative users found a number of issues with the existing Sensor Connection workflow. This was a critical workflow in ensuring the overall success of the product. 

Brief

​​

Identify areas of improvement in the MS 2.0 Sensor Connection workflow using data from study.​​​

Analysis of the Problem

​

 

FORMATIVE USABILITY EVALUATION 1 (FUE1)

​

The scope for FUE1 is highlighted below in grey. ​This was a chance to test the existing onboarding workflow, having removed the Care Team functionality, to see how easy it was for users to onboard themselves. 

User Journey.png

FUE1 RESULTS AND OBSERVATIONS

​​

15 participants took part in the study.  We found participants struggled throughout Sensor Connection, although all users could 'pass' or 'pass with difficulty'.

Frame 6267140.png
Screenshot 2024-09-10 at 14.45.34.png

KEY OBSERVATIONS​​

Frame 6267141.png
Frame 6267142.png
Frame 6267143.png

​​​​OTHER OBSERVATIONS 

​​​​

  • Participants didn't know how long they had to hold the sensor button for when instructed to turn on

  • Participants didn't immediately locate the sensors in the box 

Final Design

​​

 

UNBOXING

​​

  • Animation added to aid users in locating sensors ​

​​

 

TURNING ON SENSORS

​​

  • Animation enhanced to inform users of the correct length of time required to press the sensor button​​​​​​​

1.gif

PAIRING SENSORS

​​​

  • Whole sensor shown in image

  • 'Looking for sensors' spinner disappears once sensor is found

  • Selecting smaller CTA navigates user the next screen (second CTA labelled 'Pair' removed entirely)​​

  • Clearer distinction between location of ID vs. Pin in the visual 

Frame 626708 (1).png

​GLOBAL CHANGES

​​

  • CTA style updated globally to increase prominence 

RESULTS AND PERFORMANCE IN NEXT STUDY​​

 

We observed a marked improvement in FUE2. We didn't observe any hesitation from participants after they selected the sensor from the list because the second CTA was removed. We also observed that participants were able to locate the PIN with ease. ​​​

​​

​

MS 3.0 

​

​A further usability improvement, to help simplify remote onboarding in MS 3.0 was the decision to remove the sensor PIN altogether. ​

Frame 6267144.png
bottom of page