OrthoLogIQ

Problem

OrthoLogIQ (OiQ) is a clinician-facing dashboard designed to support remote patient monitoring through data collected from the MotionSense app and wearable devices.

Feedback from clinicians indicated that they were spending excessive time locating and triaging patients within the existing platform.

Brief

Redesign OiQ to streamline the process of triaging and actioning patients, improve the task success rate and build out a design system for the new platform.

I worked with another Product Designer on this brief.

Analysis of the Problem

We summarised key findings in response to an audit of the existing site.

Existing OrthoLogIQ site

Competitor Analysis

Competitor analysis focused on features that help clinicians review and act on patient alerts.

The most effective products allowed clinicians to:

Search for patients using a list or card view
Sort caseloads by factors such as compliance, pain levels and recovery phase
Effective systems also enabled clinicians to manage alerts by creating To-Do items, allowing actions to be assigned to themselves or to other clinicians

'mymobility' Clinician App, was a competitor which used a card format

Design Concepts

We developed four prototype concepts to support alert review and action.

Testing focused on nurse practitioners, the primary users responsible for triage, new patient setup and weekly caseload review.

Study tasks:

Triage patients from the Patient List
Action alerts from the Patient Page

1. Separate Patient List & Alerts view

Dedicated alerts page aggregates all patient alerts in focused view with alert status (viewed/unviewed)
Patient List includes journey phase visuals and dedicated column for latest notes

2. Expandable Rows & Journey View

Expandable rows showing detailed patient data for that week
Journey view helps a clinician see when alerts have appeared

We tested approaches to surface patient-level information and visualise alerts to give clinicians clearer context i.e. on the timeline.

3. Live Activity Feed

Real-time feed enabling clinicians to 'follow' patients of interest
Reimagined the Patient List to present patient with alerts above a fold until they are actioned

4. Patient Pinboard

Card-based 'post-it' summaries for each patient with option to expand
'Pinned Patients' tab for a personalised, focused view
Option to switch from 'pinboard (left) to 'journey mode' (right) to visualise patients across various phases of the care continuum

Key Clinician Feedback & Design Responce

Integrated Patient List & Alerts

User feedback led to combining the Patient List and Alerts/Notifications into a single view, a hybrid of Concepts 1 and 2. This reduced navigation and gave clinicians a unified way to monitor patient status.

Hover Interactions

Hover-over alerts reveal key details within the Patient Page, minimising clicks and keeping clinicians in context.

Custom Quick View Tabs & Patient Pinning

Clinicians want to delegate tasks by phase or alert type (e.g. a Nurse tracking early recovery pain scores). Users can create custom filters to prioritise relevant patients and pin key cases, such as frequent pain-medication requests, for quick access in a ‘Pinned’ view.

Product Vision

Following multiple rounds of feedback and iteration, we reached the finalised solution.

Patient List

The Patient List displays key demographic details, alerts, and follow-up or scheduling information to streamline daily triage activities.

It is the first screen presented upon login.
Hoverable alert chips highlight patients who are non-compliant.
A dedicated tab allows users to view pinned patients.
Users can create custom tabs for frequently used filters.
Global patient search is accessible from anywhere in the application.

Patient Page

Overview is presented within a progress- or tabbed-view interface.
A right-hand sticky pane provides quick access to commonly used triage features, including Alerts, Appointments, and Notes.
When reviewing an alert, the user can take action by adding a free-text comment. They may also @mention another user to request a review, which automatically creates a To-Do item for that tagged user.

Final Design (First release scope and final UI)

We needed to be strategic about the features included in the first release, prioritising those essential for sorting and filtering patients at a caseload level (My Patients). As a result, non-critical features, such as patient pinning, custom quick view tabs and clinician tagging, were deferred to future releases. For this first release I also worked critical workflows such as alert history, reimbursement and login.

Working independently, I designed the OiQ design system based on visual and functional principles from an existing Stryker product.